Frequently Asked Questions (FAQs)

Product Questions 💡

Q: What type of seeds do you provide?

A: We provide 5 small baby breath seeds for every candle purchased.

Q: What is the burning time for each candle?

A: Each candle can last up to 8 hours.

Q: What do I do with my glass jar after it burns out?

A: As we use natural soy-based wax, simply wash the glass jar with soap and dry it, before adding the soil and baby breath seeds.

Take Note🌟 : The glass jars are only suitable for growing out the seedling. It is recommended to transfer your baby breath seedling to a bigger pot once it is fully grown out.

Payment Questions 🧾

Q: What payment methods do you accept at Scentric?

A: We accept AMEX, Apple Pay, Google Pay, Mastercard, Shop Pay and Visa. 

Delivery Questions 📦

Q: How long will it take for my order to arrive?

A: It will typically take around 2-3 days for your order to arrive.

Q: Do you ship internationally?

A: Unfortunately, we do not offer international shipping. We only offer delivery services in Singapore.

Q: Can I self pick-up my candle?

A: Yes. We can arrange for self pickup services at Yio Chu Kang MRT or Nanyang Polytechnic on weekdays, our team will contact you. 

Still have further questions? 💭

Don't be shy! Ask us on our Instagram page or email us at sgscentric@gmail.com.